Refund and Returns Policy

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

At Moskai.com, we strive to provide the utmost satisfaction to our customers. However, we understand that circumstances may arise where a refund or return is necessary. Please review our policy below to understand your rights and responsibilities regarding refunds and returns:

  1. Eligibility for Refunds and Returns:
    • To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as received.
    • Refunds and returns are only applicable within [number of days] days from the date of purchase.
    • Customized or personalized items are exempt from being returned unless there is a defect in craftsmanship or materials.
  2. Refund Process:
    • To initiate a refund, please contact our customer service team at moskaicustomerhelp@gmail.com / 9057530680 within the eligible time frame.
    • Provide your order number and a brief explanation of the reason for the refund request.
    • Once your request is received and approved, we will provide instructions for returning the item.
  3. Return Process:
    • When initiating a return request, please note that a product open video must be provided as part of the return process. This video serves as a verification of the item’s condition upon receipt and is necessary for processing your return efficiently.
    • We will provide instructions for returning the item, including details on how to submit the product open video.
    • Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective item.
  4. Refund and Return Exceptions:
    • We reserve the right to refuse refunds or returns if the item is not in its original condition, is damaged due to misuse or neglect, or is returned after the eligible time frame.
    • Refunds will be issued to the original method of payment within [number of days] days of receiving the returned item.
    • Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective item.

Note: This addition ensures transparency and helps in efficiently processing returns while maintaining the integrity of our service.

  1. Gift Returns:
    • If you received an item as a gift and would like to return it, please contact our customer service team for assistance.
    • Gift returns may be eligible for store credit or exchange, depending on the circumstances.
  2. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately upon receipt.
    • We will arrange for a replacement or refund, including any applicable shipping costs.
  3. Contact Us:
    • If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team at moskaicustomerhelp@gmail.com / 9057530680.

Please note that this policy is subject to change without prior notice. We reserve the right to modify or update our refund and return policy as necessary to ensure the best possible experience for our customers.

Thank you for choosing Moskai.com for your gifting needs. We appreciate your trust in us and strive to exceed your expectations with every purchase.