Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Next-Day Shipping: 1 business day
3. Shipping Carriers
We use a variety of carriers to ensure your order is delivered in a timely manner. These include USPS, UPS, FedEx, and DHL.
4. International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moskai.com is not responsible for these charges if they are applied and are your responsibility as the customer.
5. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number.
You can track your order through the carrier’s website using the tracking number provided.
6. Delivery Issues
If you haven’t received your order within the estimated delivery time, please contact us at moskaicustomerhelp@gmail.com with your name and order number, and we will look into it for you.
Please ensure that all delivery information is accurate. Moskai.com is not responsible for delays or misdelivered items due to incorrect or incomplete addresses.
