1. Order Processing Time
· Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
· You will receive another notification when your order has shipped.
2. Shipping Rates and Estimates
· Shipping charges for your order will be calculated and displayed at checkout.
· We offer the following shipping options:
o Standard Shipping: 5-7 business days
o Expedited Shipping: 2-3 business days
o Next-Day Shipping: 1 business day
3. Shipping Carriers
· We use a variety of carriers to ensure your order is delivered in a timely manner. These include USPS, UPS, FedEx, and DHL.
4. International Shipping
· Shipping charges for your order will be calculated and displayed at checkout.
· Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moskai.com is not responsible for these charges if they are applied and are your responsibility as the customer.
5. Order Tracking
· Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number.
· You can track your order through the carrier’s website using the tracking number provided.
6. Delivery Issues
· If you haven’t received your order within the estimated delivery time, please contact us at moskaicustomerhelp@gmail.com with your name and order number, and we will look into it for you.
· Please ensure that all delivery information is accurate. Moskai.com is not responsible for delays or misdelivered items due to incorrect or incomplete addresses.
